PRIVACY POLICY
Last Updated: 29 September 2026
RehabExo Healthcare (“RehabExo“, “we“, “us“, or “our“) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how RehabExo Healthcare collects, uses, stores, processes, shares, and protects information when you:
- Visit rehabexohealthcare.com
- Use the RehabExo Healthcare website
- Download or use our iOS application
- Download or use our Android application
- Create an account
- Book therapy or rehabilitation services
- Request a home visit
- Communicate with our team
- Communicate with healthcare professionals through our platform
- Make payments
- Upload healthcare documents
- Submit reviews or feedback
- Otherwise interact with RehabExo Healthcare
By using RehabExo Healthcare, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
RehabExo Healthcare
Website: rehabexohealthcare.com
Email: info@rehabexohealthcare.com
Mobile: +91 96542 94929
Location: Rohini, New Delhi – 110086, India
For privacy-related questions, requests, or concerns, please contact us using the details above.
2. INFORMATION WE COLLECT
Depending on how you use RehabExo, we may collect different categories of information.
2.1 Personal Information
We may collect:
- Full name
- Mobile number
- Email address
- Date of birth
- Age
- Gender where relevant to the service
- Residential address
- Service/home-visit address
- City and location
- Emergency contact information
- Account login information
- Communication preferences
3. HEALTH AND MEDICAL INFORMATION
Because RehabExo provides rehabilitation and therapy-related services, we may collect information that is relevant to providing those services.
This may include:
- Medical history
- Current symptoms
- Diagnosis information
- Previous injuries
- Surgical history
- Treatment history
- Physiotherapy history
- Occupational therapy history
- Speech therapy history
- Prescriptions
- Medical reports
- Diagnostic reports
- Therapy assessments
- Exercise or rehabilitation plans
- Mobility information
- Functional limitations
- Allergies where relevant
- Relevant medication information
- Images or videos provided for therapy-related purposes
- Other information you voluntarily provide to healthcare professionals
Health-related information is handled with additional care and is used only for legitimate purposes associated with providing, coordinating, supporting, or managing healthcare-related services, subject to applicable law and consent requirements.
4. INFORMATION ABOUT YOUR BOOKINGS
When you book a service, we may collect:
- Service requested
- Appointment date
- Appointment time
- Therapist information
- Service location
- Session duration
- Booking status
- Cancellation information
- Rescheduling information
- Payment status
- Relevant service instructions
This information helps us manage and coordinate your appointments.
5. PAYMENT INFORMATION
When you make a payment through RehabExo, we may collect information such as:
- Payment amount
- Transaction ID
- Payment status
- Payment date
- Payment method
- Billing information where applicable
Payments may be processed through third-party payment gateways.
Where payment processing is handled by a third-party provider, complete card or banking information may be processed directly by that provider rather than being stored by RehabExo.
The payment provider’s own privacy policy and terms may also apply.
6. LOCATION INFORMATION
Certain RehabExo features may use location information.
Location information may be used to:
- Determine whether home-visit services are available in your area;
- Identify your service location;
- Help assign appropriate therapists;
- Assist with navigation;
- Improve appointment coordination;
- Provide location-related functionality.
Depending on your device and operating system, location permissions may be requested through the application.
You can manage location permissions through your device settings.
Disabling location permissions may affect certain features.
7. DEVICE AND TECHNICAL INFORMATION
When you use our website or mobile applications, certain technical information may be automatically collected.
This may include:
- IP address
- Device type
- Operating system
- Browser type
- Application version
- Device identifiers
- Language preferences
- Time zone
- Network information
- Crash information
- Performance information
- Log information
- Approximate location information
- Usage information
This information may be used to maintain security, troubleshoot technical problems, improve performance, and understand how our services are being used.
8. INFORMATION COLLECTED THROUGH THE MOBILE APP
The RehabExo iOS and Android applications may request access to certain device features depending on the functionality you use.
These may include:
- Location
- Camera
- Photos/media
- Notifications
- Internet/network access
- Storage or file access where supported by the operating system
- Microphone where a feature specifically requires it
We will request permissions where required by the applicable operating system.
You can manage permissions through your device settings.
We do not request access to device features unless they are necessary for an available feature or service.
9. HOW WE USE YOUR INFORMATION
We may use personal information to:
Provide services
- Create and manage your account
- Process bookings
- Arrange home visits
- Connect you with healthcare professionals
- Coordinate appointments
- Provide therapy-related services
- Manage patient records where applicable
Communicate with you
- Send appointment confirmations
- Send appointment reminders
- Contact you regarding bookings
- Respond to questions
- Provide customer support
- Send important service notifications
- Communicate changes to appointments
Process payments
- Process payments
- Confirm transactions
- Manage refunds
- Detect fraudulent transactions
- Maintain payment records
Improve our platform
- Improve the website
- Improve mobile applications
- Improve booking processes
- Analyse service usage
- Fix bugs
- Improve reliability
- Develop new features
Protect users and the platform
- Detect fraud
- Prevent abuse
- Investigate security incidents
- Protect accounts
- Maintain platform security
- Enforce our Terms & Conditions
Meet legal obligations
We may process information where necessary to comply with applicable laws, regulations, legal processes, court orders, or lawful government requests.
10. LEGAL BASIS FOR PROCESSING
Depending on the circumstances and applicable law, RehabExo may process personal information based on:
- Your consent;
- The need to provide a service requested by you;
- Compliance with legal obligations;
- Legitimate operational purposes permitted by applicable law;
- Protection of rights and safety;
- Other lawful grounds available under applicable law.
Where consent is required, we will seek consent through appropriate mechanisms.
11. CONSENT
Where required by applicable law, RehabExo will obtain consent before processing personal information for the relevant purpose.
Consent may be collected through:
- Website forms
- Mobile application screens
- Checkboxes
- Booking flows
- Account registration
- Consent notices
- Other appropriate digital or written methods
You should provide information only when you are authorised to provide it.
If you provide information about another person, you should have the appropriate authority or consent to do so.
12. HEALTH INFORMATION AND PATIENT CONSENT
Health-related information is particularly important to RehabExo’s services.
Where necessary, information may be shared with the relevant healthcare professional or service provider involved in your care or appointment.
Health information may be used to:
- Understand your therapy requirements;
- Prepare for an appointment;
- Conduct assessments;
- Develop therapy plans;
- Track rehabilitation progress;
- Coordinate services;
- Maintain relevant therapy records;
- Provide safer and more appropriate services.
RehabExo will not intentionally use health information for unrelated purposes without an appropriate lawful basis.
13. SHARING YOUR INFORMATION
We may share information with selected parties where reasonably necessary to provide or operate our services.
These may include:
Healthcare professionals
Relevant information may be shared with therapists, clinicians, or healthcare professionals involved in providing your requested services.
Service providers
We may use third-party providers for:
- Cloud hosting
- Software infrastructure
- Payment processing
- SMS
- Notifications
- Analytics
- Customer support
- Authentication
- Security
- Mapping
- Communication
These providers may process information on our behalf.
Legal and regulatory authorities
We may disclose information where required or permitted by applicable law, including in response to lawful requests, court orders, regulatory requirements, or to protect rights and safety.
Business transactions
If RehabExo is involved in a merger, acquisition, restructuring, sale of assets, investment, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
14. WE DO NOT SELL YOUR PERSONAL INFORMATION
RehabExo does not sell your personal information to third parties for their independent commercial use.
We may use service providers to process information on our behalf for legitimate operational purposes.
15. MARKETING COMMUNICATIONS
With appropriate consent where required, RehabExo may send information about:
- New services
- Offers
- Promotions
- Rehabilitation programs
- Educational content
- Updates
- Events
You may be able to opt out of marketing communications through available unsubscribe options or by contacting us.
Service-related communications may continue where necessary to provide a service you have requested.
16. COOKIES AND TRACKING TECHNOLOGIES
Our website may use cookies and similar technologies.
Cookies may be used to:
- Keep the website functioning;
- Remember preferences;
- Understand website usage;
- Improve performance;
- Maintain security;
- Analyse traffic;
- Improve user experience.
Some cookies may be provided by third-party services.
You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.
17. ANALYTICS
We may use analytics tools to understand how visitors and users interact with our website and applications.
Analytics may help us understand:
- Which features are used;
- How users navigate the platform;
- Application performance;
- Website performance;
- Technical errors;
- General usage patterns.
Where third-party analytics services are used, those providers may process technical information according to their own policies and our applicable agreements.
18. ARTIFICIAL INTELLIGENCE
RehabExo may use artificial intelligence or automated technologies for selected features.
AI may be used for purposes such as:
- Administrative assistance
- Information organisation
- Content assistance
- User support
- Appointment-related workflows
- General educational information
- Other platform functionality
AI-generated information should not be treated as medical diagnosis or professional clinical advice.
We will take appropriate measures required by applicable law when personal information is processed through AI-enabled services.
19. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services;
- Maintaining relevant healthcare/service records;
- Managing accounts;
- Resolving disputes;
- Preventing fraud;
- Meeting legal obligations;
- Maintaining financial records;
- Protecting our legal rights.
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer required, we may delete, anonymise, or securely dispose of it in accordance with applicable law.
20. DATA SECURITY
RehabExo takes reasonable technical and organisational measures to protect personal information.
Security measures may include:
- Access controls
- Authentication
- Encryption where appropriate
- Secure hosting
- Monitoring
- Security updates
- Restricted access to sensitive information
- Internal security procedures
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for protecting your account credentials and device.
21. DATA BREACHES
If a personal-data breach occurs that requires notification under applicable law, RehabExo will take appropriate steps to investigate, contain, and address the incident and provide notifications where legally required.
22. CHILDREN’S PRIVACY
RehabExo services may sometimes be booked for minors by a parent or authorised guardian.
Where personal information relating to a child is provided, the parent, guardian, or authorised representative is responsible for ensuring that they have the necessary authority and consent.
RehabExo will handle children’s information in accordance with applicable law.
23. THIRD-PARTY LINKS
Our website or application may contain links to third-party websites, applications, services, or resources.
These third parties may have their own privacy policies.
RehabExo is not responsible for the privacy practices of independent third parties.
You should review the privacy policy of any third-party service before providing personal information.
24. THIRD-PARTY PAYMENT PROVIDERS
Payments may be processed by third-party payment gateways.
When you make a payment, relevant payment information may be processed by the payment provider.
RehabExo does not control the independent privacy practices of third-party payment providers.
Please review the applicable provider’s privacy policy before using its payment services.
25. APP STORE PRIVACY
The RehabExo application may be distributed through:
- Apple App Store
- Google Play Store
Apple and Google may collect certain information according to their own policies and platform practices.
Your use of the RehabExo application remains subject to the applicable platform’s terms and policies in addition to this Privacy Policy.
26. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights relating to your personal information.
These may include rights to:
- Request information about personal data processed about you;
- Request correction of inaccurate information;
- Request deletion where legally applicable;
- Withdraw consent where consent is the legal basis;
- Request information regarding processing;
- Raise a grievance;
- Exercise other rights available under applicable data-protection laws.
Certain rights may be subject to legal limitations or exceptions.
27. WITHDRAWING CONSENT
Where processing is based on consent, you may withdraw your consent subject to applicable law.
Withdrawal of consent may affect our ability to provide certain services.
For example, if information is necessary to arrange a therapy appointment, withdrawing permission to process that information may prevent us from providing the requested service.
Withdrawal of consent does not necessarily affect processing that was lawfully completed before withdrawal.
28. CORRECTION OF INFORMATION
If you believe information associated with your account is inaccurate or incomplete, you may contact us.
We may request reasonable information to verify your identity before making changes to personal information.
29. REQUEST TO DELETE INFORMATION
You may request deletion of personal information where such deletion is legally available.
Deletion may not be possible where information must be retained to:
- Comply with legal obligations;
- Maintain required healthcare/service records;
- Resolve disputes;
- Prevent fraud;
- Complete transactions;
- Protect legal rights;
- Comply with regulatory requirements.
Where deletion cannot be completed, we may explain the applicable reason.
30. DATA PORTABILITY
Where required by applicable law, you may request access to or portability of certain personal information.
Requests will be handled subject to applicable legal requirements and reasonable identity verification.
31. IDENTITY VERIFICATION
For privacy or data-related requests, RehabExo may request reasonable information to verify your identity.
This is intended to prevent unauthorised access to personal information.
32. INTERNATIONAL DATA PROCESSING
Some technology or service providers used by RehabExo may process information outside India.
Where personal information is transferred outside India, RehabExo will take appropriate steps required by applicable law.
33. YOUR RESPONSIBILITY
You are responsible for ensuring that:
- Information provided to RehabExo is accurate;
- You update important information when necessary;
- Your account credentials are kept secure;
- You do not share your account unnecessarily;
- You have appropriate authority to provide information belonging to another person.
34. CHANGES TO THIS PRIVACY POLICY
RehabExo may update this Privacy Policy from time to time.
When changes are made, the updated version will be published on our website and/or application.
The “Last Updated” date at the beginning of this Privacy Policy will indicate when it was most recently revised.
Where required by applicable law, we may provide additional notice for material changes.
35. GRIEVANCE REDRESSAL
If you have a privacy complaint, concern, or request, please contact:
Grievance / Privacy Contact
RehabExo Healthcare
Email: info@rehabexohealthcare.com
Mobile: +91 96542 94929
Address: Rohini, New Delhi – 110086, India
When contacting us, please provide:
- Your name
- Registered mobile number/email
- Relevant booking/account information
- Details of your request or complaint
- Supporting information where appropriate
We will review and respond to requests in accordance with applicable law.
36. CONTACT US
For privacy questions or concerns:
RehabExo Healthcare
Website: rehabexohealthcare.com
Email: info@rehabexohealthcare.com
Mobile: +91 96542 94929
Location: Rohini, New Delhi – 110086, India
37. GOVERNING LAW
This Privacy Policy shall be governed by the laws applicable in India.
Subject to mandatory statutory rights and remedies available under applicable law, disputes may be subject to the jurisdiction of competent courts and authorities in Delhi, India.
38. ACKNOWLEDGEMENT
By using RehabExo Healthcare, you acknowledge that you have read and understood this Privacy Policy.
Where specific consent is required for the collection or processing of personal information, RehabExo Healthcare will provide the relevant consent mechanism.
REHABEXO HEALTHCARE
Website: rehabexohealthcare.com
Email: info@rehabexohealthcare.com
Mobile: +91 96542 94929
Location: Rohini, New Delhi – 110086, India
© 2026 RehabExo Healthcare. All Rights Reserved.
