TERMS & CONDITIONS

Last Updated: 29 September 2026

Welcome to RehabExo Healthcare.

These Terms & Conditions (“Terms”) govern your access to and use of the RehabExo Healthcare website, mobile applications, online platform, and healthcare-related services.

By accessing rehabexohealthcare.com, downloading or using the RehabExo Healthcare application on iOS or Android, creating an account, booking a service, making a payment, or using any service provided through the platform, you agree to these Terms.

If you do not agree with these Terms, please do not use the RehabExo Healthcare website, application, or services.

1. ABOUT REHABEXO HEALTHCARE

RehabExo Healthcare is a technology-enabled healthcare and rehabilitation service platform that facilitates access to rehabilitation and therapy services.

Depending on availability in your location, services may include:

Physiotherapy
Occupational Therapy
Speech Therapy
Rehabilitation services
Home-based therapy
Post-operative rehabilitation
Mobility and functional rehabilitation
Other allied healthcare services offered through the platform

Services, therapists, locations, availability, and appointment timings may vary.

RehabExo Healthcare may facilitate connections between patients and qualified healthcare professionals and may coordinate appointments, payments, communications, and other administrative activities.

2. MEDICAL DISCLAIMER

RehabExo Healthcare is not an emergency medical service and is not a substitute for emergency medical care, hospital care, or professional medical diagnosis.

Information available through the website or application, including articles, educational material, videos, exercises, general recommendations, and technology-assisted information, is provided for general informational purposes.

Such information should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Do not rely solely on information available through RehabExo Healthcare to diagnose or treat a medical condition.

A healthcare professional may assess your condition and determine an appropriate therapy plan based on your individual circumstances.

Emergency Situations

If you are experiencing a medical emergency, severe injury, difficulty breathing, chest pain, loss of consciousness, suspected stroke, uncontrolled bleeding, sudden severe weakness, or another potentially life-threatening condition, contact your local emergency service or visit the nearest emergency department immediately.

Do not wait for a RehabExo Healthcare appointment or response.

3. ELIGIBILITY

You must be legally capable of entering into a binding agreement under applicable law to use RehabExo Healthcare.

If services are being booked for:

a child or minor;
an elderly person;
a person who cannot legally provide consent; or
another person requiring assistance,

the booking should be made by an authorised parent, guardian, caregiver, or legally authorised representative where required.

You are responsible for ensuring that information provided on behalf of another person is accurate.

4. ACCOUNT REGISTRATION

Certain features may require you to create an account.

You agree to provide accurate, current, and complete information.

Information may include:

Name
Mobile number
Email address
Age/date of birth
Address
Location
Patient information
Relevant healthcare information
Emergency contact information
Payment information

You are responsible for maintaining the confidentiality of your account credentials.

If you believe your account has been accessed without authorisation, you should notify RehabExo Healthcare promptly.

5. HEALTH INFORMATION

To provide appropriate rehabilitation services, RehabExo Healthcare and/or the relevant healthcare professional may require information relating to your health and therapy needs.

You agree to provide accurate and relevant information, including where applicable:

Existing medical conditions
Previous injuries
Surgeries
Current symptoms
Allergies
Relevant medications
Previous therapy
Current treatment
Medical reports
Relevant restrictions or precautions

Providing incomplete, inaccurate, or misleading information may affect the safety and suitability of the service.

RehabExo Healthcare will not be responsible for consequences resulting from materially inaccurate or deliberately withheld information provided by a user, to the extent permitted by applicable law.

6. HEALTHCARE PROFESSIONALS

RehabExo Healthcare may facilitate access to qualified therapists, clinicians, healthcare professionals, or service providers.

Healthcare professionals are responsible for exercising appropriate professional judgment within the scope of their qualifications, training, registration, and applicable laws and regulations.

A healthcare professional may determine that:

a particular therapy is unsuitable;
additional medical evaluation is required;
a session needs to be modified;
a session should be discontinued; or
the patient should seek emergency or specialist medical care.

Users agree to respect reasonable professional and safety decisions made during a therapy session.

7. THERAPIST AVAILABILITY

Therapist availability displayed on the platform may change.

A booking request is not necessarily confirmed until the appointment has been confirmed through the applicable RehabExo Healthcare booking process.

RehabExo Healthcare may, where necessary:

assign a suitable therapist;
change the assigned therapist;
reschedule an appointment;
change the appointment time;
cancel an appointment; or
discontinue service availability in a particular location.

Where reasonably possible, users will be informed of material changes.

8. HOME VISIT SERVICES

Where home-based therapy is available, the patient is responsible for providing a reasonably safe and suitable environment for the therapy session.

The patient or person responsible for the premises should:

provide the correct address;
provide reasonable access to the premises;
disclose relevant safety concerns;
provide adequate space for therapy where reasonably possible;
ensure safe access for the therapist.

RehabExo Healthcare or the healthcare professional may refuse or discontinue a home visit where the environment presents a reasonable safety concern.

This may include situations involving:

Threatening behaviour
Physical or verbal abuse
Harassment
Aggressive animals
Unsafe premises
Hazardous conditions
Illegal activities
Inappropriate behaviour
Any other situation presenting a reasonable safety risk

9. USER CONDUCT

You agree to use RehabExo Healthcare lawfully and respectfully.

You must not:

Provide false or misleading information.
Impersonate another person.
Impersonate a healthcare professional or RehabExo Healthcare representative.
Harass, threaten, abuse, intimidate, or discriminate against therapists or staff.
Engage in sexually inappropriate behaviour toward therapists or staff.
Use the platform for unlawful purposes.
Attempt unauthorised access to the platform.
Introduce malware or harmful code.
Reverse engineer or attempt to copy the application.
Misuse promotional offers.
Provide fraudulent payment information.
Attempt to manipulate reviews or ratings.
Misuse another person’s account.
Attempt to bypass authorised booking or payment procedures.
Use RehabExo Healthcare services for purposes unrelated to legitimate healthcare or rehabilitation.

RehabExo Healthcare may suspend or terminate accounts involved in serious or repeated violations.

10. APPOINTMENT BOOKINGS

Appointments may be requested through:

RehabExo Healthcare website
RehabExo Healthcare mobile application
WhatsApp or other authorised communication channels
Telephone
Other booking channels made available by RehabExo Healthcare

Appointment information may include:

Service type
Date
Time
Location
Therapist
Session duration
Price
Additional instructions

An appointment becomes confirmed only after confirmation through the applicable booking process.

11. SESSION DURATION AND LATE ARRIVAL

The duration of a session will depend on the service booked.

Patients are expected to be available at the agreed appointment time.

If a patient arrives late or is unavailable when the therapist arrives, the session may still end at the originally scheduled time where the therapist has another appointment.

RehabExo Healthcare is not required to extend a session because of patient delay.

12. PRICING

Prices for services will be displayed or communicated before booking wherever reasonably possible.

Prices may vary based on:

Type of therapy
Session duration
Location
Therapist
Number of sessions
Specialised services
Promotional offers
Other applicable factors

You agree to pay the applicable price displayed or communicated at the time of booking.

13. PAYMENTS

Payments may be processed through third-party payment providers.

You agree to provide accurate payment information and comply with the applicable payment provider’s terms.

Where payment processing is handled by a third-party payment gateway, RehabExo Healthcare may not directly store complete payment-card information.

Payment confirmation may be required before a booking is considered confirmed.

14. TAXES AND ADDITIONAL CHARGES

Applicable taxes, government charges, service charges, travel-related charges, or other disclosed fees may apply.

Any applicable charges will be communicated or displayed wherever reasonably possible before payment.

15. CANCELLATION AND RESCHEDULING

Patients may request cancellation or rescheduling of an appointment.

Cancellation or rescheduling may be subject to the cancellation policy applicable to the particular service.

Factors that may affect cancellation charges include:

Time remaining before the appointment
Whether a therapist has already been assigned
Whether the therapist has started travelling
Whether the service has commenced
Other circumstances associated with the booking

The cancellation and refund terms displayed at the time of booking will apply to that booking.

16. THERAPIST CANCELLATION

If a therapist becomes unavailable, RehabExo Healthcare may attempt to:

Assign another suitable therapist;
Reschedule the appointment; or
Offer another available appointment.

If RehabExo Healthcare cancels an appointment and a refund is applicable, the refund will be handled according to the applicable refund policy.

17. REFUNDS

Refund eligibility depends on the service purchased and the circumstances of cancellation.

Where a refund is approved, it may be processed to the original payment method or through another permitted method.

Bank, card issuer, payment gateway, or other financial institution processing times may affect the time taken for the refund to reach the customer.

Refunds will be handled in accordance with the applicable Cancellation & Refund Policy and applicable law.

18. THERAPY OUTCOMES

Every patient responds differently to rehabilitation and therapy.

RehabExo Healthcare does not guarantee:

Complete recovery
A specific medical outcome
A particular percentage of improvement
A specific recovery period
Elimination of pain
Restoration of a particular physical function
Any other specific therapeutic outcome

Results depend on numerous factors, including the patient’s condition, medical history, age, lifestyle, adherence to therapy, participation, underlying conditions, and other individual factors.

19. EXERCISES AND HOME PROGRAMS

A healthcare professional may recommend exercises, activities, therapy programs, or home-based rehabilitation.

Patients should follow professional instructions and should communicate any significant change in symptoms or condition.

If you experience severe or unusual symptoms, stop the activity where appropriate and seek appropriate professional or emergency medical assistance.

20. THIRD-PARTY SERVICES

RehabExo Healthcare may use third-party services including:

Payment gateways
SMS services
Email services
Cloud hosting
Mapping services
Location services
Analytics
Authentication providers
Communication services
App-store services
Other technology providers

Third-party services may have their own terms and privacy policies.

RehabExo Healthcare is not responsible for the independent operation of third-party services except where liability cannot legally be excluded.

21. MOBILE APPLICATION

RehabExo Healthcare may provide applications for iOS and Android devices.

You agree to use the application only for lawful purposes.

You must not:

Copy the application;
Modify the application;
Reverse engineer the application;
Attempt to extract source code;
Circumvent security features;
Create unauthorised versions;
Interfere with application operation; or
Use protected application materials to develop a competing service.

You are responsible for maintaining a compatible device, operating system, internet connection, and other requirements necessary to use the application.

22. APP STORE TERMS

If you download the RehabExo Healthcare application through the Apple App Store or Google Play Store, your use may also be subject to the applicable store’s terms and policies.

Apple and Google are not responsible for providing RehabExo Healthcare’s healthcare services.

The applicable app-store provider is not responsible for maintaining or supporting RehabExo Healthcare’s healthcare services.

23. LOCATION SERVICES

Certain features may use location information to:

Determine service availability;
Identify service areas;
Facilitate home visits;
Assist with navigation;
Improve appointment accuracy.

You may control location permissions through your device settings.

Disabling location services may affect certain features of the application.

24. COMMUNICATIONS

By using RehabExo Healthcare, you may receive service-related communications including:

Appointment confirmations
Appointment reminders
Therapist details
Payment confirmations
Booking updates
Cancellation notifications
Important account notifications

Marketing communications will be handled in accordance with applicable law and available communication preferences.

25. USER CONTENT

Users may be able to submit:

Reviews
Feedback
Images
Documents
Messages
Healthcare information
Other content

You are responsible for ensuring that content submitted by you is lawful and that you have the necessary rights and permissions.

You must not submit content that:

Infringes another person’s rights;
Is fraudulent;
Is unlawful;
Contains malicious software;
Violates privacy;
Infringes intellectual property rights; or
Violates applicable law.

26. REVIEWS AND FEEDBACK

Reviews and ratings should reflect the user’s genuine experience.

Users must not submit:

Fake reviews;
Reviews on behalf of another person;
Misleading reviews;
Reviews intended to manipulate ratings;
Reviews containing unlawful or abusive material.

RehabExo Healthcare may moderate or remove content where reasonably necessary or where required by applicable law.

27. INTELLECTUAL PROPERTY

All intellectual property associated with RehabExo Healthcare, including:

RehabExo Healthcare name
RehabExo logo
Website
Mobile application
Software
User interface
Graphics
Images
Videos
Icons
Designs
Text
Content
Documentation
Code
Trademarks

is owned by or licensed to RehabExo Healthcare and is protected under applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, license, or commercially exploit protected RehabExo Healthcare materials without prior written permission, except where permitted by law.

28. WEBSITE AND APP CONTENT

RehabExo Healthcare makes reasonable efforts to maintain accurate information.

However, information may occasionally contain errors, outdated information, technical inaccuracies, or availability changes.

RehabExo Healthcare reserves the right to update, modify, correct, or remove information at any time.

29. PLATFORM AVAILABILITY

RehabExo Healthcare does not guarantee that the website or application will always be:

Available;
Uninterrupted;
Error-free;
Secure;
Compatible with every device; or
Free from technical problems.

Temporary interruptions may occur because of:

Maintenance
Software updates
Internet failures
Server problems
Telecommunications failures
Power failures
Cybersecurity incidents
Third-party service interruptions
Other circumstances beyond reasonable control

30. PRIVACY AND PERSONAL INFORMATION

Your use of RehabExo Healthcare is also governed by our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored, disclosed, and protected.

Because RehabExo Healthcare may process healthcare-related information, users should carefully review the Privacy Policy and applicable consent notices.

Where consent is required by law, RehabExo Healthcare will seek the appropriate consent.

31. DATA SECURITY

RehabExo Healthcare will implement reasonable technical and organisational measures designed to protect information handled through the platform.

However, no internet-based system can guarantee absolute security.

You acknowledge that online transmission involves inherent risks.

You are responsible for maintaining reasonable security of your account, password, device, and access credentials.

32. MEDICAL DOCUMENTS

Where the platform allows users to upload or store:

Medical reports
Prescriptions
Therapy records
Images
Diagnostic reports
Other healthcare documents

you are responsible for ensuring that you have the appropriate right or authority to upload such information.

You must not upload another person’s healthcare information without appropriate authority or consent.

33. ARTIFICIAL INTELLIGENCE FEATURES

RehabExo Healthcare may introduce AI-assisted features.

AI-generated information is intended to support the user experience and should not be treated as a replacement for professional clinical judgment.

AI-generated information may contain errors or may not be suitable for a particular patient.

Clinical decisions should be made by appropriately qualified healthcare professionals based on the patient’s individual circumstances.

34. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, RehabExo Healthcare shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from the use of the website, application, or services.

This may include, where legally permissible:

Loss of data
Loss of profits
Loss of business
Loss of opportunity
Service interruption
Other indirect losses

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms is intended to remove statutory consumer rights.

35. USER RESPONSIBILITIES

You agree to:

Provide accurate information;
Disclose relevant healthcare information;
Follow reasonable professional instructions;
Attend appointments responsibly;
Communicate relevant changes in your condition;
Follow safety instructions;
Use the platform lawfully; and
Seek appropriate medical care when necessary.

36. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless RehabExo Healthcare, its owners, employees, contractors, service providers, affiliates, and representatives from claims, losses, liabilities, damages, costs, or expenses arising from:

Your misuse of the platform;
Violation of these Terms;
Fraudulent activity;
Unlawful activity;
Infringement of third-party rights;
Inaccurate information provided by you; or
Unauthorised use of another person’s account.

This provision does not apply to the extent that the claim results from liability that cannot legally be transferred to the user.

37. ACCOUNT SUSPENSION OR TERMINATION

RehabExo Healthcare may suspend, restrict, or terminate an account where reasonably necessary, including where:

These Terms are violated;
Fraudulent activity is suspected;
Payment obligations are not fulfilled;
The platform is misused;
Staff or therapists are threatened or abused;
Unlawful activity is suspected; or
Continued access presents a security or operational risk.

Where required by applicable law, appropriate notice will be provided.

38. CHANGES TO THESE TERMS

RehabExo Healthcare may update these Terms from time to time.

Updated Terms may be published on the website or application.

Where appropriate, material changes may also be communicated through email, notifications, or other reasonable methods.

The updated Terms will become effective from the date stated in the updated Terms.

39. FORCE MAJEURE

RehabExo Healthcare shall not be responsible for delay or failure caused by circumstances reasonably beyond its control, including:

Natural disasters
Floods
Earthquakes
Fire
Epidemics or pandemics
Government restrictions
Civil unrest
War
Terrorism
Internet or telecommunications failure
Power failure
Cybersecurity incidents
Strikes
Transportation disruptions
Other circumstances beyond reasonable control

40. GOVERNING LAW

These Terms shall be governed by the laws applicable in India.

Subject to applicable consumer-protection rights and other mandatory legal remedies, disputes may be subject to the jurisdiction of competent courts and authorities in Delhi, India.

Nothing in these Terms prevents a consumer from exercising mandatory statutory rights available under applicable law.

41. CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, restrict, or reduce any mandatory rights available to consumers under applicable Indian law.

RehabExo Healthcare will comply with applicable consumer-protection requirements governing the provision of services through digital platforms.

42. GRIEVANCE REDRESSAL

For complaints, concerns, or grievances relating to RehabExo Healthcare, users may contact:

Grievance Officer
RehabExo Healthcare

Email: info@rehabexohealthcare.com
Mobile: +91 96542 94929
Address: Rohini, New Delhi – 110086

When submitting a complaint, please provide:

Your name
Registered mobile number/email
Booking ID, if applicable
Date of service
Details of the complaint
Supporting documents, if applicable

RehabExo Healthcare will review complaints in accordance with its internal grievance process and applicable law.

43. CONTACT INFORMATION

RehabExo Healthcare

Website: rehabexohealthcare.com
Email: info@rehabexohealthcare.com
Mobile: +91 96542 94929
Location: Rohini, New Delhi – 110086, India

44. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary.

The remaining provisions will continue to remain effective to the extent permitted by applicable law.

45. WAIVER

Failure by RehabExo Healthcare to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision at a later time.

46. ENTIRE AGREEMENT

These Terms, together with the RehabExo Healthcare Privacy Policy, Cancellation & Refund Policy, Patient Consent, and other policies expressly incorporated into these Terms, constitute the agreement governing your use of the RehabExo Healthcare platform and services.

47. ACCEPTANCE OF TERMS

By:

Visiting rehabexohealthcare.com;
Downloading the RehabExo Healthcare application;
Creating an account;
Clicking “I Agree”;
Booking a therapy service;
Making a payment; or
Using RehabExo Healthcare services,

you acknowledge that you have read, understood, and agreed to these Terms & Conditions, subject to your rights under applicable law.

REHABEXO HEALTHCARE